Terms of service

Terms of Service

Effective Date: January 22, 2026

Welcome to Sarelleva (the “Site”, “we”, “us”, or “our”), a brand operated by GetinMentor AI Labs LLC.

These Terms of Service (“Terms”) govern your access to and use of our website and services, including browsing, purchasing products, and interacting with our content.

By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1) Eligibility

By using this Site, you confirm that:

you are at least 18 years old, or using the Site under the supervision of a parent or legal guardian, and
you have the legal capacity to enter into a binding agreement.

2) Store Information

Sarelleva is operated under GetinMentor AI Labs LLC.

For any questions regarding your order, please contact:
Email: nitesh@getinmentor.com

3) Products & Information Accuracy

We aim to provide accurate product descriptions, images, pricing, and availability.

However:

product images may appear different due to lighting, screen settings, or photography,
product packaging may change from time to time,
some product details may be updated by suppliers.

We reserve the right to correct errors, update product information, and modify product listings at any time without prior notice.

4) Pricing, Taxes, and Payments

A) Pricing

All prices shown on the Site are listed in the currency displayed at checkout.

We reserve the right to change prices at any time without notice.

B) Taxes

Sales tax may be applied depending on your shipping address and applicable laws.

C) Payments

Payments are processed securely through Shopify and its supported payment providers.

We do not store full payment card details. Your payment information is handled by secure third-party payment processors.

5) Orders, Acceptance & Cancellation

A) Order Acceptance

Placing an order does not guarantee acceptance.

We may cancel or limit an order at our sole discretion, including for:

suspected fraud or unauthorized activity,
pricing or inventory errors,
shipping limitations,
unusual order patterns.

If we cancel your order after payment is captured, your payment will be reversed as applicable.

B) Order Cancellation Requests

If you wish to cancel an order, you must contact us immediately.

Once an order is processed or shipped, it may not be eligible for cancellation.

6) Shipping & Delivery

We ship orders according to our Shipping Policy.

Because some products may be shipped from international suppliers, delivery timeframes are estimates and can vary due to:

customs processing,
carrier delays,
peak season congestion,
weather conditions,
operational disruptions.

We are not responsible for delays outside our control.

7) Exchanges Only (No Returns / No Refunds)

Our exchange rules are covered under our Exchange Policy.

At this time:

we do not offer returns,
we do not offer refunds,
we provide exchanges only in eligible cases.

By placing an order, you agree to the terms of our Exchange Policy.

8) Promotions, Discounts, and Coupon Codes

We may offer promotions, discount codes, and limited-time pricing.

Unless stated otherwise:

discounts cannot be applied after an order is placed,
only one discount may apply per order,
promotional pricing may end at any time.

We reserve the right to modify or cancel promotions at our discretion.

9) User Accounts (If Applicable)

If you create an account:

you are responsible for maintaining the confidentiality of your login credentials,
you agree to provide accurate information,
you are responsible for any activity under your account.

We may suspend or terminate accounts for suspected misuse, fraud, or policy violations.

10) Prohibited Use

You agree not to:

use the Site for unlawful purposes,
attempt to access or interfere with the Site’s servers or security,
introduce malware, bots, scraping tools, or harmful code,
misuse coupon codes or promotions,
submit false claims, chargebacks, or fraudulent disputes.

We reserve the right to restrict or terminate access for violations.

11) Intellectual Property

All content on this Site (including logos, text, graphics, product images, videos, and design) is owned by Sarelleva and/or GetinMentor AI Labs LLC or used with permission.

You may not copy, reproduce, distribute, or exploit any content without written permission.

12) Customer Reviews & User Content

If you submit reviews, comments, photos, or other content:

you confirm it is truthful and does not violate any laws,
you grant us a non-exclusive, royalty-free, worldwide license to use it for marketing and display purposes,
you understand we may remove content that is inappropriate, misleading, offensive, or violates policies.

13) Third-Party Services

Our Site may use third-party services such as:

Shopify and related apps,
payment processors,
shipping providers,
analytics tools,
advertising platforms.

We are not responsible for the content, policies, or practices of third-party services.

14) Disclaimer of Warranties

To the maximum extent permitted by law, the Site and all products/services are provided “as is” and “as available.”

We do not guarantee that:

the Site will be uninterrupted or error-free,
product descriptions will always be complete or fully accurate,
results from using the Site or products will meet your expectations.

15) Limitation of Liability

To the maximum extent permitted by law, Sarelleva and GetinMentor AI Labs LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products.

Our total liability for any claim related to a purchase shall not exceed the amount you paid for the specific product(s) involved.

16) Indemnification

You agree to indemnify and hold harmless Sarelleva, GetinMentor AI Labs LLC, and our affiliates, officers, employees, and partners from any claims, damages, or expenses arising from: