Refund policy

Exchange Policy (No Returns / No Refunds)

Effective Date: January 22, 2026

This Exchange Policy applies to purchases made from Sarelleva (“we”, “us”, “our”), a brand operated by GetinMentor AI Labs LLC.

By placing an order on our website, you agree to the terms below.

1) No Refunds & No Returns

At Sarelleva, we currently do not offer refunds or returns.

Because many of our items are shipped directly from international suppliers and may include personal-care or hygiene-related products, all sales are final, except where an exchange is approved under the conditions listed in this policy.

2) Exchanges Only (Eligible Cases)

We offer exchanges only for the following situations:

✅ A) Damaged Item (Arrived Damaged)

If your item arrives damaged, you may request an exchange.

✅ B) Wrong Item Received

If you receive a product that is different from what you ordered, you may request an exchange.

✅ C) Missing or Incomplete Order

If your order arrives with missing items (for example, one item missing from a multi-item order), you may request an exchange for the missing item.

3) Exchange Request Timeframe

To be eligible for an exchange, you must contact us within 48 hours of delivery.

Requests received after 48 hours may not be approved.

4) Proof Required (Mandatory)

To request an exchange, you must provide clear proof so we can verify the issue quickly.

Please send:

Order Number
Full Name used on the order
Clear photos of the item and packaging
Unboxing video (recommended / highly preferred) showing the package opening from start to finish
If damaged: photos showing the damage clearly

⚠️ Without proof, we may not be able to approve an exchange.

5) Not Eligible for Exchange

We do not offer exchanges for:

Change of mind / no longer needed
Wrong size, shade, or color selected by the customer
Product not matching personal expectations (texture, fragrance, finish, comfort, etc.)
Minor differences in color due to lighting, screen settings, or batch variations
Incorrect shipping address entered by the customer
Items marked as Final Sale, Clearance, or Free Gifts (if applicable)
Damage caused after delivery (normal wear, misuse, accidental damage)

6) Exchange Approval Process

Once we receive your request and proof:

We will review your exchange request.
If approved, we will confirm your exchange eligibility via email.
We may offer one of the following resolutions:
- Replacement shipment of the same item
- Replacement shipment of an equivalent item (if the original item is out of stock)

We do not provide refunds under this policy.

7) Exchange Shipping (Important Notes)

Because many Sarelleva orders are shipped from international fulfillment partners:

Approved exchanges may take time to process.
Delivery timelines may vary depending on product availability and shipping carrier.

We may not require you to ship the item back, depending on the case. If a return is required for verification or compliance reasons, we will provide instructions.